Find quick answers to the most commonly asked questions about our games, downloads, and services.
General Questions
What is Tailleur Emp Ltd?
Tailleur Emp Ltd is a gaming company dedicated to creating exceptional casual gaming experiences for players worldwide. We develop and publish mobile and web-based games across multiple genres, including strategy, puzzle, racing, and more. Our mission is to bring joy and entertainment to millions of players through innovative and engaging games.
Are your games free to play?
Yes! All our games are free to download and play. We offer optional in-game purchases that enhance your gaming experience, but they are never required to enjoy the full game. We believe in fair gameplay where skill and strategy matter more than spending money.
What platforms are your games available on?
Our games are available on multiple platforms including Android devices through APK downloads, and we're actively working on iOS versions. Additionally, many of our games can be played directly in your web browser without any download required. We're constantly expanding our platform support to reach more players.
Download & Installation
How do I play your games?
Playing our games is easy! Simply visit our Games page, select the game you want to play, and click the "Play Online" button. Our games run directly in your web browser, so no download or installation is required. Just make sure you have a stable internet connection and a modern web browser.
What browsers are supported?
Our games work on all modern web browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox. Make sure your browser has JavaScript enabled for optimal gameplay.
Why is the game not loading properly?
If you're having trouble loading a game, please ensure that: 1) You have a stable internet connection, 2) Your browser is up to date, 3) JavaScript is enabled in your browser settings, and 4) You're not using an ad blocker that might interfere with the game. If issues persist, please contact our support team.
Account & Progress
Do I need to create an account to play?
While you can play most of our games without an account, creating one offers many benefits including cloud save synchronization across devices, access to leaderboards, achievement tracking, and the ability to participate in community events. It's free and only takes a moment to sign up!
How do I save my game progress?
Your game progress is automatically saved as you play. If you create an account and sign in, your progress is backed up to the cloud, allowing you to continue playing on any device. Simply sign in with the same account, and your progress will be restored automatically.
I lost my progress. What should I do?
Don't worry! If you were signed in with an account, your progress should be saved in the cloud. Simply sign in again, and your progress should restore automatically. If you weren't signed in, unfortunately, we may not be able to recover your progress. We strongly recommend creating an account to avoid this situation in the future.
Payments & Billing
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Google Pay, and mobile carrier billing in select regions. All transactions are secured with industry-standard encryption to protect your financial information.
Can I get a refund for in-game purchases?
Refund requests are handled on a case-by-case basis. If you've experienced an issue with a purchase or were charged accidentally, please contact our support team within 14 days of the purchase. We'll review your request and do our best to resolve the issue fairly.
Technical Support
The game is crashing or freezing. What should I do?
If you're experiencing crashes or freezes, try these steps: 1) Close other apps running in the background, 2) Clear the game cache in your device settings, 3) Make sure you have the latest version of the game installed, 4) Restart your device. If the problem persists, please contact our support team with details about your device and the issue.
How do I report a bug or suggest a feature?
We love hearing from our players! To report a bug or suggest a feature, please use the contact form on our website or email us directly at cs@tailleuremp.com. Be sure to include as much detail as possible, including your device information and steps to reproduce the issue. Our team reviews all feedback carefully.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!